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Terms & Conditions

Last updated: April 16, 2026

These Terms and Conditions govern the use of services provided by aZentra. By using our website or services, you agree to these terms.

1. Services

aZentra provides E-commerce support services including marketplace account management, consulting, listing optimization, and operational assistance.

While we apply professional expertise and best practices, final decisions regarding marketplace accounts remain with the respective platform providers.

2. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information
  • Cooperate with requested documentation or processes
  • Follow marketplace policies and compliance requirements

3. Payment Terms

  • All services must be paid as agreed before or during service delivery
  • Fees are non-refundable except where explicitly agreed in writing
  • Service work begins after payment confirmation

4. Refund Policy

We offer fair refund consideration depending on service stage and case assessment.

  • Refund eligibility depends on service progress and work completed
  • No refund applies once services are successfully delivered
  • No refund applies if client actions interfere with service progress
  • Administrative and operational work already completed may be deducted

5. No Guarantee of External Platform Decisions

Marketplace platforms such as Amazon, Shopify, or others retain full authority over account decisions. aZentra cannot guarantee outcomes controlled by third-party platforms.

6. Intellectual Property

All strategies, materials, and service processes remain the intellectual property of aZentra unless agreed otherwise.

7. Limitation of Liability

aZentra shall not be liable for indirect, incidental, or consequential losses arising from service use.

8. Confidentiality

All client information is treated confidentially and used only for service delivery purposes.

9. Termination

Either party may terminate services with written notice. Fees for completed work remain payable.

10. Changes to Terms

We reserve the right to update these Terms at any time. Updated versions will be posted on this page.

11. Contact

For questions regarding these Terms, please contact us via our website contact form.